Another project we’re really excited about is Cape Tribulation Beach House up in Cape Tribulation Far North Queensland Australia. Where the Daintree Rainforest meets the Great Barrier Reef, is a fantastic beach resort and getaway, nestled in pristine untouched ancient Daintree rainforest and right on an exclusive secluded beach. Cape Tribulation Beach House originally contacted us needing Networking help as their network was suffering outages and critical PCs couldn’t reach the Internet or each other.
Unique Location, Unique Challenges
Being nestled up in the Rainforest presents some really unique challenges both for Cape Trib Beach House and IT and Business support up there. For starters, there is no mobile service and much of the area is off the grid, therefore relying on generator power. This means you have to come prepared for many contingencies and cannot run down to a supplier in the event you forgot something or in need of additional supplies. The nearest town with any sort of realistic supply is roughly two hours away. What’s more the nearest city with any realistic IT equipment is roughly 3 hours away, so you must be prepared.
For Cape Tribulation Beach House’s part, they have to carefully plan every delivery, service, arrival, meal, rubbish removal etc and the last thing they need is a malfunctioning network and the loss of internet connectivity – especially when they rely on these vital services to connect to the outside world.
As we arrived on-site and began to assess the situation it became clear that simple network troubleshooting was not the order of the day. Thankfully we brought extra network cabling, cross-over cabling, router / switch equipment and various hardware and software tools to diagnose, troubleshoot and patch / repair the immediate issues. The Beach House as it is affectionately known locally were fantastic and gracious hosts allowing the kind of access one needs to really dig into the guts and find the problem.
Many Challenges Await, but Also Many Opportunities to Help
In speaking with the new operations management, as well as the fine folks at the Beach House, it became clear there was also a need for more than just networking aid, but also a holistic IT and Business support package. A rough plan was put into place to work on various aspects of their infrastructure including Satellite Internet (the only available connectivity in the Rainforest, their main website, on-site networking, business processes and external communications templates and systems.
A plan is in place, and work begins
In short order this plan solidified resulting in a complete makeover of their Website, Office and Bistro Networking, Internet Connectivity, Back end business processes and more.
For the Website, a new CMS based framework was built allowing the beach house to Blog, interact via Social Media and update their site as they see fit without Coral Sea IT forcing more development time. Google Places, Google+ Business, Google Publishership and Google Authorship were all implemented and tuned. Bing and Yahoo optimisations were also added as well as the conversion to new email servers. There was also a significant improvement to the website metrics, especially on the Google scores. There’s still yet more tuning to do, so for a first pass the site is quite impressive.
For office and bistro connectivity all new network wiring was placed as well as new wireless routers / switches and the Bistro had HotSpotSystem connectivity implemented so Social Media login via Facebook was possible.
Various other behind the scenes improvements were made to allow Beach House staff to forget the network and IT troubles and go about offering fantastic experiences to their guests.
A new member of the family
We’ve come to think of Cape Tribulation Beach House as family and one of our dearest clients as well as a great place to conduct IT efforts. There’s still more to do, but seeing The Beach House’s new management team make astounding improvements in such a short order it is a real pleasure and sense of pride to be associated and helping such a unique place in such a unique part of the world.
What a place, What a Project!
Where else can you practice World Class IT and Business Process improvement in the heart of two World Heritage Listed locations of the Daintree Rainforest and Great Barrier Reef and be treated as family? Why Cape Tribulation Beach House of course. From everything we’ve seen they certainly live up to their motto of Arrive as Guests and Leave as Friends!
Thank you Cape Tribulation Beach House for allowing us to work with you on your improvement projects and thank you for taking look!